Refund & Return Policy

Last updated: September 1, 2025

At HR Store, customer satisfaction is our top priority. We aim to provide you with high-quality products and a smooth shopping experience. If for any reason you are not completely satisfied with your purchase, our Refund & Return Policy is here to help.

1. Returns

  • You may request a return or exchange within 7 days of receiving your order.

  • To be eligible, the item must be:

    • Unused, in original condition.

    • In the original packaging (with tags, box, or accessories included).

  • Items that are damaged due to misuse, negligence, or wear & tear are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products.

  • Discounted / sale items.

  • Products purchased during special promotions or clearance sales.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • If approved, your refund will be processed within 7–10 business days through your original payment method or bank transfer (for COD orders).

  • Shipping and handling charges are non-refundable.

4. Exchanges

  • If you received a defective or wrong product, we will provide a free replacement (subject to availability).

  • If the same item is not available, you may choose another product of equal value or request a refund.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product delivered was damaged, defective, or incorrect.

  • For defective or incorrect items, HR Store will bear the shipping charges.

6. How to Request a Return or Refund

To initiate a return or refund, please contact us:

Please provide your order number, product details, and reason for return when contacting us.

⚡ HR Store Promise: We value your trust. If there’s ever an issue with your order, we’ll do our best to resolve it quickly and fairly.